Medical Office Rep

Job Title: Medical Office Rep

About the Role

As a Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first point of contact, providing excellent customer service to patients, physicians, and visitors. You will manage incoming calls, distribute messages, collect and update patient demographics and insurance information, verify health plan eligibility, schedule appointments using an electronic practice management system, and perform other clerical duties to support daily clinic operations. Success in this role requires enthusiasm, efficiency, and empathy.

• Consistently demonstrates customer service expectations.
• Makes eye contact and smiles.
• Demonstrates active listening with a positive, can-do attitude.
• Is consistently respectful, concerned, and shows empathy.
• Uses a scripted greeting: "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you."
• Uses a scripted closing at every interaction: "Is there anything else I can do for you."

Key Responsibilities

• Greet and provide customer service to patients, physicians, and visitors.
• Serve as the primary phone contact for incoming clinic calls.
• Effectively communicate and distribute messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operation goals and quality patient care initiatives.

Requirements & Tech Stack

• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.
• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones is preferred.
• Medical terminology is preferred.

Qualifications

• Six (6) months of experience in an outpatient setting as a Medical Office Receptionist preferred.
• Or an equivalent amount of experience in a high-volume customer service role in another industry/environment.
• Or six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.

Pay Range

$25.00 - $26.77 /hour