Sales Associate, Building Materials

About the Role

As a Customer Service Associate at Lowe's, you will combine excellent customer service skills with a genuine care for people to help customers feel comfortable while shopping. This role is ideal for individuals who enjoy engaging with customers and assisting them with their home improvement challenges.

Key Responsibilities

• Welcome customers, answer questions, and provide friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by identifying and replenishing empty shelf areas.
• Accurately process orders and deliveries to ensure timely receipt of merchandise.
• Cross-functionally train in other store areas to enhance customer service delivery.
• Prepare merchandise based on customer needs, which may include tinting paint, cutting pipe, bundling wood, cutting drywall, or cutting blinds.
• Guide customers through their shopping or checkout process.
• Complete other duties as assigned.

Requirements & Tech Stack

• Computer proficiency: 6 months of experience using a computer for inputting, accessing, modifying, or outputting information.
• Retail technology: 6 months of experience using common retail technology, such as smartphones and tablets.
• Basic arithmetic: Ability to read, write, and perform basic arithmetic (addition and subtraction).
• Physical capabilities: Ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
• Lifting: Minimally lift 25lbs unassisted or over 25lbs with or without accommodation.
• Single lifts: Associates must follow guidelines, limiting single lifts to 75 pounds.
• Team lifts: Team lifts are used minimally starting at 75 pounds or when needed.
• Powered equipment: Use powered equipment as required, with proper training or assistance.

Qualifications

• Retail and/or customer service experience: 6 months preferred.
• Bi-lingual skills are a plus.
• Trade certifications: Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials) is preferred.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief. For more information, visit Lowes.com.

Associate Benefits

Lowe's offers a range of benefits and wellness programs for eligible full-time and part-time associates.

• Health, Dental, and Vision insurance
• Life and Disability insurance
• Paid time off: Based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program: Includes concierge, work/life services, and no-cost counseling.
• Education support: Includes tuition assistance and trade skills scholarships.
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

Working Conditions

• Environmental factors vary by location, including inside and outside weather conditions.
• Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
• Exposure to constant or intermittent noises, moving or shaking objects and equipment.

Pay Range

$16.00 - $16.65 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.