Customer Service Representative

Job Title: Customer Service Representative

Company: GetGo Café + Market

About the Role

• Shift Availability: Overnights (Weekdays + Weekend Availability Required)
• Time Type: Full time
• Location: 10500 Perry Hwy, Wexford, Pennsylvania 15090

Key Responsibilities

Customer Satisfaction

• Provides prompt, excellent customer service in a courteous, friendly, and attentive manner.
• Greets customers and thanks them as they leave.
• Offers assistance, suggestions, or recommendations to customers.
• Rings up all sales accurately on the cash register, handling payments.
• Performs multi-function operations of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.

Facility Condition

• Maintains store facility condition and equipment to Company and/or brand standards through cleaning and general housekeeping.
• Performs multi-function and cleaning duties to maintain store cleanliness inside and out.
• Performs basic upkeep and cleaning of all equipment in stores.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Notifies Store Manager of any equipment failure or maintenance/supply needs.

Merchandising

• Completes build-to’s for ordering/purchasing merchandise.
• Receives and verifies vendor deliveries.
• Maintains adequate stock and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility.

Sales Controls

• Controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits.

Financial Controls

• Keeps accurate cash, sales, and inventory control records and accounts for variances.
• Notifies Store Manager of any sales, cash, or inventory discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Security Controls

• Reports all incidents including employee or customer injuries, theft, property damage, or improper sanitation or waste disposal to the Store Manager.
• Reports any situation involving unsafe, unlawful, or unethical conduct.

Administrative

• Keeps an accurate record of all shift and timekeeping paperwork.
• May take inventory of supplies and equipment.
• Attends job-related meetings (may be required to work irregular hours).
• Provides regular and predictable onsite attendance.
• Performs other duties as assigned by the Store Manager.

Requirements & Tech Stack

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment including cash registers, scanners, hot/cold beverage dispensers, and other machines or tools.
• Ability to work as scheduled, including arriving to work on time.
• Ability to communicate information and ideas effectively.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply, and divide) preferred.
• Ability to perform essential duties and physical functions.
• Ability to work in the described conditions.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes (e.g., walk-in cooler/freezer, outdoors).
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands for the entire shift.
• Ability to push/pull with arms up to a force of 20 pounds (e.g., utilizing a hand-truck).
• Able to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder.

Work Environment

• Performs approximately 95% of work indoors; required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures in walk-in coolers and/or freezers.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.