Branch Manager Trainee

About the Role

The Branch Manager Trainee position is designed to assist the Branch Manager in learning the consumer finance business and Regional Management Corp (RMC) business practices, preparing the trainee to manage a branch office. This role focuses on developing the skills needed to run a branch and effectively manage people.

Key Responsibilities

• Completion of a 15-month technical and soft skill training program in preparation for a Branch Manager role.
• Act as a subject matter expert in RMC personal loan product offerings, using knowledge to present loan solutions to customers.
• Assist in developing marketing strategies to increase the branch’s loan portfolio and enhance profitability.
• Establish and build customer relationships through delivering exceptional service.
• Utilize RMC account management practices to assist delinquent customers.
• Transport money and deposits to and from the bank.
• Complete the training program within the time set forth by the Training Department.
• Attend required in-person training at offsite locations.
• Complete weekly progress reports and work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by the manager.
• Manage all branch-to-customer communications via mail.
• Process loan product applications.
• Work with the manager to ensure proper open and close procedures are completed daily for the branch.
• Assist in the development of new and maintenance of current business-to-business contacts.
• Other duties as assigned by leadership.

Requirements & Tech Stack

• Microsoft Office Suite products
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage

Qualifications

• Bachelor’s degree
• Detail oriented
• Must pass drug screen, criminal and credit background checks
• Willingness to relocate for career advancement
• Ability to travel

Preferred Qualifications

• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing)
• Bilingual
• Leadership roles in collegiate activities
• Community involvement

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever changing environment.
• Desire for career advancement.
• Problem solving skills.