Customer Service Representative
Copart
About the Role
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The CSR is the face of the Company as they are often the first interaction our customers have with Copart.
Key Responsibilities
- Obtain the release of vehicles located at body shops, other locations, or residences.
- Provide solutions that aid and facilitate a unique customer service experience.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Perform other office support functions as needed.
- Other duties as assigned.
- Position may expand to include Chat and Email Customer Support.
Requirements & Tech Stack
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Occasional overtime as needed
Qualifications
- One year of office support experience in a customer service role preferred.
- Bilingual skills a plus.