Warranty Claims Coordinator

About the Role

Remote Entry-Level Warranty Claims Coordinator

Key Responsibilities

• Review incoming warranty claims for accuracy, completeness, and eligibility
• Verify claim forms, purchase receipts, service records, and supporting documentation
• Enter and update claim information in warranty management systems and databases
• Track claim progress and follow up on pending or incomplete submissions
• Communicate with customers, service providers, vendors, and internal departments
• Request missing information or documentation required to process claims
• Coordinate claim reviews and resolutions according to warranty policies
• Identify discrepancies, duplicate submissions, and potential processing errors
• Maintain organized and accurate warranty claim records
• Provide claim status updates and respond to routine inquiries
• Assist with claim approvals, rejections, adjustments, and escalations
• Ensure claims are handled according to company procedures and applicable requirements
• Prepare claim reports and maintain processing records
• Protect confidential customer and business information
• Identify opportunities to improve claim processing efficiency
• Perform additional administrative and coordination duties as assigned

Requirements & Tech Stack

• High school diploma or equivalent required; additional education is an advantage
• Previous experience in claims processing, customer service, warranty administration, or data entry is preferred
• Strong attention to detail and document verification skills
• Excellent written and verbal communication abilities
• Good organizational and time-management skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to learn claims management systems and company databases
• Strong problem-solving and follow-up skills
• Ability to manage multiple claims and meet processing deadlines
• Professional approach to customer inquiries and claim disputes
• Understanding of confidentiality and accurate recordkeeping
• Ability to work independently and collaborate with cross-functional teams
• Willingness to learn warranty policies, procedures, and eligibility requirements

Compensation

• Salary range: $54,000 - $75,000 per year, based on experience and qualifications.

Benefits

• Remote work flexibility
• Competitive annual compensation
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance, depending on the employer
• Retirement savings plan, where available
• Training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities to develop claims administration and warranty operations skills
• Potential performance bonuses and additional benefits