Customer Service Coordinator, NCI

About the Role

Seeking a Customer Service Coordinator who will be responsible for ensuring both patients and physicians have an effective and professional means of registering for procedures at the facility level. Will provide good communication by using proper telephone etiquette, and forwarding information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.

Key Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries; and ensuring availability of treatment information by updating and retrieving patient records.
• Optimizes patients' satisfaction, referring physician satisfaction, and RIS modality resource utilization by scheduling appointments appropriately in person or by telephone.
• Comforts patients and their family by anticipating anxieties; answering patients' questions; maintaining the reception area patient-focused.
• Coordinates patient flow throughout the facility and maintains awareness of the schedule to minimize delays.
• Updates the designated Air Traffic Control (ATC) person on a regular basis.
• Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes.
• Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABNs, and financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences.
• Accurately follows collection policies and processes.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.

Requirements & Tech Stack

• High School Diploma or GED.
• Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served.
• RIS (Radiology Information System) - desired but not required.
• Radiology Medical Records Training - desired but not required.

Qualifications

• High School Graduate / GED.