IT Support

IT Support Specialist

Chick-fil-A Western Center Blvd

About the Role

A remote, part-time opportunity for individuals looking to begin or grow their careers in information technology.

Key Responsibilities

• Provide basic technical support to employees and users via email, phone, chat, or other communication channels.
• Troubleshoot common computer, software, internet connectivity, and login issues.
• Assist users with password resets, account access, and basic system navigation.
• Install, configure, and update software and applications.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to senior IT personnel.
• Assist with basic hardware and peripheral troubleshooting (e.g., printers, monitors, computer accessories).
• Maintain clear, professional communication with users and team members.
• Follow established IT procedures, security guidelines, and data privacy practices.
• Participate in training to develop technical knowledge and skills.

Qualifications

• High school diploma or equivalent.
• Basic computer skills and familiarity with common software applications.
• Strong communication, customer service, and problem-solving skills.
• Ability to learn new technologies and follow technical instructions.
• Reliable internet connection and a suitable home workspace.
• Ability to work independently, manage assigned tasks, and meet deadlines.
• Strong attention to detail and a willingness to learn.
• Previous IT support or help desk experience is a plus but not required.