IT Support / Help Desk Tech I
University of Utah
Salt Lake City, UT0–3 yrs3d agovia LinkedIn
About the Role
- Full-time, benefited Help Desk professional position with University Information Technology (UIT).
- Eligible for hybrid or on-site work within the state of Utah.
- On-site training and occasional on-site work are required.
- Work location and schedule may vary based on operational needs.
Key Responsibilities
- Provide first-level technical support to students, faculty, staff, and other users.
- Serve as the primary point of contact for hardware, software, account access, security, and network-related issues.
- Troubleshoot and resolve technical problems.
- Utilize knowledge base articles and standard support procedures.
- Escalate complex issues to specialized support teams when necessary.
- Accurately document all incidents, service requests, and resolutions.
- Report directly to the UIT Help Desk manager.
Requirements & Tech Stack
- None explicitly listed beyond the general responsibilities.
Qualifications
- Requires little to no related experience.
- Equivalency Statement: 1 year of higher education can be substituted for 1 year of directly related work experience (e.g., a bachelor's degree equals 4 years of directly related work experience).
Work Schedule Summary
- 10:00 AM - 7:00 PM, Tuesday - Saturday
- Off Sunday/Monday