IT Support Help Desk

About the Role

The Entry-Level IT Technician plays a critical role in supporting Apex’s growing Florida footprint by delivering reliable, responsive, and customer-focused technical support across multiple locations. This individual will ensure end users are equipped with properly functioning hardware, software, and network connectivity, enabling seamless business operations. The role requires flexibility, statewide travel, and a strong service mindset to support dynamic and rapidly growing field operations.

Location: Orlando, FL (Southeast Region – Travel Required Statewide)

Job Type: Full-Time

Company: Frank Gay Services

Reports To: Director of Operations

Compensation: $60,000 - $65,000

Benefits: Medical, dental, and vision coverage; competitive PTO and sick leave; paid holidays; 401(k) with company match

Key Responsibilities

• Provide on-site and remote technical support to end users across multiple Florida locations
• Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
• Support basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and structured cabling
• Document technical issues, resolutions, and service activities accurately within ticketing systems
• Travel throughout Florida as required to support acquisitions, new site launches, and ongoing operational needs
• Deliver professional, timely, and customer-centric service aligned with Apex standards
• Assist with basic system maintenance and IT infrastructure support initiatives

Requirements

• Prior IT support, help desk, or technical support experience
• Experience using ticketing systems and remote support tools
• Working knowledge of Windows operating systems and common business software applications
• Familiarity with computer hardware, peripherals, and foundational networking concepts
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently in the field while collaborating effectively with a broader IT team
• Ability and willingness to travel throughout Florida (valid driver’s license and reliable transportation required)
• Flexibility to support multiple sites in a dynamic, fast-paced environment
• Physical capability to lift and move IT equipment as necessary
• Willingness to continuously learn and adapt to new technologies

Preferred (Not Required)

• Industry-recognized IT certifications (CompTIA A+, Network+, or similar)