Entry-Level Campus Command Center Operator
Epic
Whitewater, WIFresher1h agovia LinkedIn
About the Role
As an Operations Center Technician, you will help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you will ensure a safe environment and help restore normal operations quickly and effectively.
Key Responsibilities
- Monitor real-time alerts.
- Manage access and security systems.
- Oversee building operations from the Facilities Command Center.
- Identify and respond to issues using video feeds and system data.
- Coordinate emergency responses during disruptions (e.g., natural disasters, power outages).
- Collaborate with internal teams and emergency services.
- Ensure a safe environment and restore normal operations.
Requirements & Tech Stack
- Situational awareness
- Decision-making skills
- Communication abilities
- Coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
Qualifications
- Relocation to the Madison, WI area (relocation assistance available)
- COVID-19 vaccination