Campus Command Center Operator

About the Role

As an Operations Center Technician, you will help maintain business continuity across Epic's global campuses. You will monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinating emergency responses for disruptions such as natural disasters or power outages. You will work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Key Responsibilities

• Monitor real-time alerts.
• Manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses for disruptions such as natural disasters or power outages.
• Work closely with internal teams and emergency services to ensure a safe environment.
• Help restore normal operations quickly and effectively.

Requirements & Tech Stack

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Qualifications

• Experience or interest in security operations, emergency response, or a related high-volume field.
• COVID-19 vaccination.