Mortgage Loan Officer

About the Role

Fifth Third Bank is seeking a Mortgage Loan Officer to originate residential 1st mortgage loans for outside referrals. This role is responsible for the entire mortgage loan process from application to closing, meeting management-defined sales and cross-selling objectives. The position requires accountability for risk management and ensuring a positive customer experience.

Key Responsibilities

• Develop referral contacts (realtors, builders, professional and personal contacts).
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Follow defined protocol for escalation exceptions.
• Take applicant applications by completing Fannie Mae form 1003 on the laptop.
• Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan packages within management-defined time frames.
• Manage pipeline for all originated loans through closing and complete required management reports.
• Communicate with branches and/or applicants, providing timely updates and progress reports.
• Maintain high levels of customer service while managing applicant and support staff expectations.
• Attend and participate in all Consumer Lending meetings as required by management.

Requirements & Tech Stack

• Fannie Mae form 1003
• Laptop
• Loan Prospector
• LOMAS
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS)

Qualifications

• High school diploma or equivalent (four-year college degree preferred).
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment.