Donor Services Representative

About the Role

This is a remote, entry-level position supporting a client opening for a Donor Services Representative. The role is ideal for a service-oriented individual looking to build a career in donor relations, nonprofit administration, customer support, or fundraising operations.

Key Responsibilities

• Respond to donor inquiries through phone, email, and other communication channels.
• Provide accurate information about donation processes, programs, and services.
• Assist donors with contribution questions, account updates, and general requests.
• Process donations and maintain accurate transaction records.
• Update donor profiles, contact details, and communication preferences.
• Send donation acknowledgments, receipts, and follow-up communications.
• Resolve routine donor concerns and escalate complex issues when necessary.
• Maintain organized donor databases and administrative records.
• Support fundraising campaigns and donor engagement initiatives.
• Coordinate with fundraising, finance, and administrative teams.
• Verify donation information and identify discrepancies.
• Protect confidential donor information and follow data privacy procedures.
• Assist with preparing donor reports and tracking service requests.
• Monitor outstanding inquiries and ensure timely follow-up.
• Help improve donor service processes and communication workflows.
• Perform additional administrative and donor support duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent required; additional education is an advantage.
• Previous experience in customer service, donor relations, administration, or call center support is preferred.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and a helpful, professional attitude.
• Strong organizational and time-management abilities.
• Attention to detail when processing donations and maintaining records.
• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace.
• Ability to learn donor management systems and customer databases.
• Good problem-solving and conflict-resolution skills.
• Ability to handle confidential information responsibly.
• Ability to manage multiple requests and meet deadlines.
• Comfortable working independently and collaborating with a team.
• Commitment to providing a positive and respectful donor experience.

Compensation

• Salary range: $62,000 - $85,000 per year, based on experience and qualifications.
• Additional compensation and benefits details will be shared during the hiring process.

Benefits

• Remote work flexibility
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance, depending on the employer
• Retirement savings plan, where available
• Training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities to develop donor relations and nonprofit administration skills
• Potential performance bonuses and additional benefits