Sales Associate

About the Role

Sales Associates deliver friendly, knowledgeable, and proactive customer service, engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Key Responsibilities

Customer Service

• Sales Floor Engagement: Proactively engage customers, help, answer questions, and provide product recommendations.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders.

In-Store Animal Care

• Daily Animal Husbandry: Provide daily care for feeder insects and small animals, including feeding, watering, and cleaning cages/habitats.
• Reptile Care: Provide appropriate care for reptiles, including maintaining temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Animal Health Monitoring: Observe animals for signs of illness or distress, reporting concerns to management.
• Humane Handling: Handle animals gently and with respect.
• Sanitation and Hygiene: Maintain a clean and sanitary environment.

Inventory Control

• Receiving and Processing Shipments: Verify incoming deliveries, scan and record inventory receipts, and stock shelves.
• Inventory Management System: Utilize inventory management software to track stock levels and identify low-stock items.
• Physical Inventory Counts: Participate in regular physical inventory counts.
• Loss Prevention: Adhere to loss prevention procedures.

Product Knowledge

• Comprehensive Training: Successfully complete the 8-week training course.
• Ongoing Education: Actively participate in training seminars and stay up to date on new products and industry trends.
• Independent Research: Conduct individual product research.
• Effective Communication: Clearly and effectively communicate product knowledge to customers.

Store Presentation

• Maintain Store Cleanliness: Ensure the cleanliness of the sales floor, break room, restrooms, and office areas.
• Merchandise Presentation: Properly front, face, and organize products according to company guidelines.
• Visual Merchandising: Implement visual merchandising techniques.
• Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.

Requirements & Tech Stack

• POS System
• Inventory Management Software

Qualifications

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn

Physical Requirements

• Lifting, pushing, pulling, up to 50lbs on a regular basis.
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis.