Retail Sales Associate / Keyholder

Key Responsibilities

• Manage and maintain stores within your district.
• Customer Service:
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.
• Deliver a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent self-storage units.
• Sell store merchandise.
• Manage the leasing process.
• Accept payments utilizing the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Property Maintenance:
• Perform daily walks of the property.
• Clean units and store grounds.
• Open and close storage doors (up to 50 lbs.).
• Maintain the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean storage doors, neat decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Physical requirements include frequent standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.

Pay & Benefits

• Competitive hourly rate: $19.00 - $21.00, based on experience.
• Primarily daytime hours with the potential for Sundays off.
• Opportunities to grow and advance across the U.S.
• Paid Time Off that grows with tenure.
• 401(k) with a generous match.
• Affordable medical plans.
• Annual employer contribution to Health Savings Account (up to $1,200 for a family).