Store Operations Associate
CubeSmart
Pomona, CA0–2 yrs1h agovia LinkedIn
About the Role
The Store Operations Associate is responsible for managing and maintaining stores within their district, requiring skills in both customer service and property maintenance.
Key Responsibilities
Customer Service
- Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
- Interacting face to face with customers, providing excellent service, and building rapport.
- Meeting monthly sales goals and metrics.
- Walking the property to perform daily operational tasks including lock checks and showing units to customers.
- Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance
- Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.).
- Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
- Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space).
Qualifications
Job Requirements
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high quality customer service to a diverse customer market.
- A self-driven mindset with strong operational focus.
- Basic computer skills including MS Office products.
- Ability to work Saturdays.
- Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
- While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
- Some locations may require Sunday hours.