CUSTOMER SERVICE COUNTER

About the Role

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support in a fast-paced department with the opportunity to impact several areas of store services.

Key Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Qualifications

• Ability to greet people sincerely, be friendly, and thank every customer.
• Ability to answer a multi-line telephone.
• Ability to prepare, box, and wrap customer purchases and online orders for shipment.
• Ability to calculate service counter and store cash work.
• Ability to maintain a clean and organized department.

Tech Stack

• Multi-line telephone system
• Point of Sale (POS) systems for cash handling and deposits