Medical Assistant, Hartford County

About the Role

Under the direct supervision of the Practice Manager and/or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.

Key Responsibilities

• Administrative Support:
• Supports the patient check-in and check-out processes.
• Schedules and coordinates all patient appointments.
• Answers and directs calls.
• Processes pre-authorizations and pre-certifications.
• Prepares and files medical records.
• Provides cross coverage for other administrative roles.
• Maintains clinical files according to organization/department protocol.
• Processes patient-related correspondence.
• Maintains confidentiality of patient information.
• Clinical Support:
• Ensures efficient patient flow.
• Prepares treatment rooms and equipment for patient examinations.
• Provides appropriate procedural support following department-specific guidelines.
• Performs initial intake of patient, including interviewing patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information.
• Accurately records and/or updates relevant patient information.
• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtains specimens, accurately performs and records patient POC testing per policy.
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
• Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance with policy.
• Provides cross coverage for other appropriate clinical roles.
• Departmental Support:
• Provides support as needed for departmental medical record audits.
• Cleans and stocks patient care rooms between patients.
• Maintains appropriate inventories of all medical supplies.
• Stocks and maintains all patient-related forms and educational materials.
• Utilizes equipment appropriately and notifies Practice Manager of equipment/facility break-down or damage in a timely fashion.
• Documentation:
• Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines.
• Accurately documents patient information on appropriate forms.
• Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
• Other Related Activities:
• Performs other duties as assigned to promote the health, safety, and comfort of CT Children's patients and families.
• Ability to travel to satellite locations may be required.
• Demonstrates knowledge of age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
• Demonstrates cultural sensitivity in all interactions with patients/families.
• Demonstrates awareness of safety needs and basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice.
• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors consistent with CT Children’s standards.
• Basic understanding of CT Children’s Policies and Procedures.
• Understanding of the organization’s environment of care.

Requirements & Tech Stack

• Education:
• Required: High School Diploma, GED or equivalent.
• Vocational training may substitute:
• Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military.
• Completion of Certified Nursing Assistant Program (Connecticut certification preferred).
• Current BSN nursing student in an accredited program, having completed 2 years of study and the “Fundamentals of Nursing” course.
• Licenses & Certifications:
• Required: BLS/CPR for Providers from American Heart Association or American Red Cross, required within 1 month of hire and maintained thereafter.
• Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists.
• Knowledge:
• Basic knowledge of Medical Terminology and basic math and measurements.
• Bilingual (English/Spanish) preferred.
• Skills:
• Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (EHR).
• Excellent interpersonal, phone, customer service, problem-solving, and communication skills.
• Effective oral and written communication in English, demonstrating command of basic grammar and spelling.
• Abilities:
• Understand and follow specific written and verbal instructions and procedures.
• Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols.
• Maintain quality, safety, and/or infection control standards.
• Learn and follow established protocols to initiate appropriate action in emergency/crisis situations.
• Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records.
• Effectively work in a team environment and collaboratively with all disciplines.
• Special Consideration/Requirement:
• Ability to successfully pass required background checks conducted every 5 years.