Client Service Representative
Fleetworthy
Madison, WIFresher44m agovia LinkedIn
About the Role
This is a great entry point into fleet compliance and serving the trucking industry. You'll work closely with assigned clients to keep them compliant and confident — handling daily data validation, answering questions, resolving issues, and serving as a trusted point of contact. You'll be supported by a knowledgeable management team and given the tools to grow. If you're organized, service-minded, and interested in the intersection of transportation regulation and technology, this role is a strong fit.
Key Responsibilities
- Serve as the primary processor for assigned carrier clients — processing and coordinating compliance work, responding promptly and consistently
- Build reliable, positive working relationships that clients can count on
- Investigate and resolve inquiries and issues related to products and services
- Support other customer-facing teams and guide clients through compliance platforms and internal tools; provide coaching as needed
- Stay current on federal and state regulations affecting carrier compliance
- Perform daily data validation and quality control to proactively catch issues before they reach clients
- Collaborate with team members and other departments to share knowledge and improve outcomes
Qualifications
- Strong written and verbal communication skills; warm, professional, and results-oriented
- Comfortable managing multiple priorities and working with a variety of client personalities
- Ability to work independently and exercise good judgment on client matters
- Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms
- Adaptable — regulations change, procedures evolve, and you take it in stride
Requirements & Tech Stack
- Proficiency with Microsoft 365, Word, and Excel
- Tools: Fleetworthy's compliance and client management platforms, and standard productivity tools including Microsoft 365.
Full training is provided — no prior experience with our systems is required.
Schedule
- Monday to Friday (8am - 5pm)