Customer Support Representative

About the Role

Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. Our operation includes more than 1000 team members around the globe.

Key Responsibilities

• Answer customer questions through phone calls and video calls.
• Answer customer questions over the phone.
• Diagnose and solve customer problems via phone, email, and chat.
• Communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
• Communicate effectively via phone, chat, and email with customers.
• Coordinate effectively with peers and manager.

Requirements & Tech Stack

• Fluency in English, spoken and written communication.
• Excellent communication skills.
• Personal integrity and conscientiousness.
• Strong orientation on task completion, results, and strategic goals.
• Team player.
• Continuous learner.
• Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and so on).
• Have your own laptop.
• Noise-canceling headset.

Qualifications

• Fresh graduates may apply.
• This is a full-time job only, 44 hours per week.