Call Center Specialist

About the Role

• Full-time / Part-time
• Entry-level friendly opportunity
• Training and guidance provided
• Opportunity to develop communication and customer service skills
• Supportive and professional working environment
• Career growth and development opportunities

Key Responsibilities

• Handle incoming and outgoing customer calls professionally
• Respond to customer inquiries and provide accurate information
• Assist customers with questions, requests, and basic complaints
• Provide information about company products and services
• Follow up on customer concerns and help resolve common issues
• Record call details and update customer information in internal systems
• Transfer or escalate complex inquiries to the appropriate team
• Maintain positive customer relationships and service quality
• Perform general customer service and administrative tasks

Requirements & Tech Stack

• Basic computer and data entry skills
• Internal systems (for recording call details and updating customer information)

Qualifications

• High school diploma, diploma, degree, or equivalent
• No previous call center experience required
• Fresh graduates are welcome to apply
• Good verbal communication and listening skills
• Friendly, patient, and customer-focused attitude
• Good problem-solving skills and attention to detail
• Responsible, organized, and willing to learn
• Able to work independently and as part of a team