Patient Service Rep PCC

About the Role

As a Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for patients, embodying compassionate care and effective communication. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services.

Key Responsibilities

• Manage a high volume of calls, emails, and other communication channels.
• Schedule and register patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees.
• Provide essential information about services, addresses, and other departments.
• Process requests efficiently and accurately.
• Update patient demographics and insurance.
• Leverage independent knowledge to determine appointment types and urgency.
• Escalate complex issues to ensure patients are connected with appropriate resources swiftly and seamlessly.

Requirements & Tech Stack

• Computer systems, including web-based applications.
• Strong computer skills.
• Keyboarding proficiency.
• Excellent oral and written communication.
• Customer service excellence, including active listening and problem-solving.
• Ability to remain calm in stressful situations.

Qualifications

• High School GED or equivalent.
• Must be local to the Omaha Area.
• This is a hybrid opportunity.
• Onsite training is required for 6 weeks before being eligible to move remote.

Pay Range: $16.42 - $23.19 /hour