(USA) Member Specialist

About the Role

This role involves providing member service, maintaining the checkout area, and resolving member issues and concerns.

Key Responsibilities

• Provides member service.
• Maintains the checkout area and entrance/exit areas.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations.
• Follows proper procedures for handling merchandise, including arranging, organizing, and zoning the area.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Reviews member receipts.
• Safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains required documentation, including paperwork and logs.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, new technology, tool functionality, and new program rollouts.
• Provides continuous learning and process improvement opportunities.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Helps, develops, and mentors others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and supports the goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team’s ability to deliver on our purpose.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Retail experience.
• Experience operating front-end equipment (for example, cash register).
• Experience working with mobile retail applications.

Qualifications

No minimum qualifications are explicitly listed.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are paid by Walmart.

Compensation

• Hourly wage range: $17.00 to $25.00*.
• Actual hourly rate will equal or exceed the required minimum wage.
• Additional compensation in the form of premiums may be paid ($0.35 to $3.00 per hour) in specific circumstances based on schedule, facility, season, or specific work performed. Multiple premiums may apply.