coach/ops mgr trainee

About the Role

This position involves leadership and development of teams, focusing on store operations, customer service, and financial performance.

Key Responsibilities

• Lead and develop teams through teaching, training, and active listening.
• Tour stores and provide feedback.
• Communicate and collaborate with associates on store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives (e.g., store of the community, community outreach).
• Ensure customer needs, complaints, and issues are resolved.
• Develop and implement action plans to correct deficiencies.
• Provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales of the designated store area.
• Review and evaluate Profit Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
• Assign duties, set clear expectations, and provide associate recognition.
• Communicate expectations consistently and effectively.
• Promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives.
• Build accountability for and measure progress in achieving results.
• Identify and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity.
• Implement related action plans and utilize the Open Door Policy.
• Provide direction and guidance on applying policies and procedures in executing business processes.
• Build high-performing teams and embrace differences.
• Create a workplace where associates feel seen, supported, and connected.
• Create opportunities for all associates to thrive.
• Work collaboratively and build strong, trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent.
• Empower and develop talent.
• Recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact.
• Act in a selfless manner and be humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Consider and adapt to how, where, and when customers shop.
• Apply the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Make decisions based on data, insights, and analysis.
• Balance short-term and long-term priorities.
• Consider customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn.
• Take calculated risks.
• Demonstrate courage and resilience.
• Encourage learning from mistakes.
• Drive continuous improvements.
• Adopt and encourage the use of new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• Technology: Utilizing technology in store operations.
• Business Initiatives: Merchandising, company direction, business solutions, financial performance, sales, Profit Loss (PL) statements, budgeting, forecasting, expense control, merchandise presentation, seasonal transitions, inventory flow, operational processes, shrink mitigation, EDLP, EDLC.
• Customer Service: Customer service standards, One Best Way (OBW) service model, community outreach, customer needs, complaints, issues resolution, process improvement.
• Team Development: Teaching, training, active listening, feedback, communication, collaboration, clear expectations, guidance, supervision, development opportunities, hiring, mentoring, assigning duties, recognition, belonging mindset, recruiting, talent development, performance management, inspiring motivation, influence.
• Compliance & Integrity: Company policies and procedures, company mission, values, standards of ethics, integrity, Open Door Policy, business processes, practices, Walmart values.
• Adaptability: Adaptability, continuous learning, change efforts, calculated risks, courage, resilience, learning from mistakes, new technologies, skills, supporting others through change.

Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.