IT Office Support, Unpaid Internship

About the Role

The County of Riverside's Human Resources Business Systems Solutions Division is seeking an Unpaid Student Intern to support the team with day-to-day administrative responsibilities and activities related to the Galaxy project and the NeoGov recruiting system. This is a hybrid position based in Riverside County, offering a flexible work week of approximately 15-20 hours per week. The internship is expected to be 4-6 months in length, with flexibility granted around academic obligations.

Key Responsibilities

Under supervision, the intern will:

• Review user accounts; remove/deactivate department representative accounts.
• Update various recruitment eligibility lists.
• Add new Division IDs from PeopleSoft into NeoGov.
• Create new department representative accounts and add divisions.
• Troubleshoot basic NeoGov administrative issues.
• Research information to support meeting preparation.
• Assist with low-complexity ServiceNow tickets (e.g., creating simple ILT and SUC requests).
• Organize team inboxes, file completed work, track requests, and route inquiries.
• Coordinate meetings, take notes, prepare meeting minutes, and organize them in Microsoft Teams.
• Follow up with project team members on outstanding action items and maintain project trackers.
• Retrieve and organize SharePoint reports.
• Respond to routine inquiries in the Galaxy Support mailbox using FAQs and approved resources, escalating as needed.
• Assist with Galaxy user acceptance testing (UAT), including following test instructions, documenting results, and reporting issues.
• Assist with drafting and preparing Galaxy project communications.
• Perform other related duties as assigned.

Requirements & Tech Stack

• NeoGov
• Galaxy project
• PeopleSoft
• ServiceNow
• Microsoft Teams
• SharePoint

Qualifications

Minimum Cumulative Grade Point Average: 2.5 GPA

Education: Currently enrolled/attending school at an accredited college or university in a Bachelor's degree or Certificate program.

Areas of Study: Public or Business Administration, Human Resources, Organizational Studies, Information Technology, Computer Science, or similar.

Additional Desired Candidate Qualifications:

• Basic computer skills, including experience with email, word processing, spreadsheets, and online collaboration tools.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks, track assignments, and follow established procedures.
• Experience working at a help desk.

Documentation Required:

• Proof of most current unofficial/official transcript with cumulative GPA.
• Resume.
• Letters of recommendation.