(USA) Coach/Ops Mgr Trainee

About the Role

This role involves leading and developing teams, driving financial performance, and ensuring operational excellence within a store.

Key Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates.
• Tour stores, provide feedback, and communicate with associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition.
• Promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives, building accountability and measuring progress.
• Identify and address improvement opportunities and demonstrate adaptability.
• Promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity.
• Utilize and support the Open Door Policy.
• Provide direction and guidance on applying policies in executing business processes.
• Build high-performing teams by embracing differences and creating a workplace where associates feel seen, supported, and connected.
• Create opportunities for all associates to thrive.
• Work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity.
• Attract and retain talent, empower and develop talent, and recognize others' contributions.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact.
• Act in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Deliver results while putting the customer first, adapting to how, where, and when customers shop.
• Apply the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Make decisions based on data, insights, and analysis, balancing short and long-term priorities.
• Consider customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Encourage learning from mistakes.
• Drive continuous improvements, adopt and encourage the use of new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• One Best Way (OBW) service model
• Profit Loss (PL) statements
• Open Door Policy
• Walmart values
• EDLP (Everyday Low Price)
• EDLC (Everyday Low Cost)
• Academy trainings
• Open Door trainings

Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include performance management, mentoring, hiring, and firing.

Additional Notes:

• Associates will be required to attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Walmart and its subsidiaries maintain a drug-free workplace with a zero-tolerance policy for illegal drug and alcohol use on the job.