AVP, Client Services Manager
Synchrony
Charlotte, NCFresher1h agovia LinkedIn
About the Role
The Client Services Manager will partner with the Relationship Manager and Industry Vice President to drive organic sales growth. This position will support and deepen existing relationships with Retailers, Associations, and OEM partners in the Partnered Home Brands portfolio.
Key Responsibilities
- Work directly with the VP, Relationship Manager, and partner to drive revolving credit volume.
- Interact with sales and corporate leadership to define monthly/annual sales goals and implement finance promotion strategies.
- Interact with regional, district, and store managers.
- Perform analysis, reporting, and segmentation.
- Provide day-to-day client support.
- Execute metric-driven disciplined account planning and management.
- Identify and share best practices with clients and client development peers.
- Own and/or support partner strategy sessions and present performance reviews to clients.
- Periodically conduct in-person or webinar training to critical teams within the client's organization.
- Manage key initiatives, project planning, execution, and ongoing partner communications.
- Work cross-functionally with Sales Support, 3rd party vendors, Operations, Marketing, Underwriting, Risk, Finance, Legal, and Compliance to ensure sales initiatives are executed in a timely manner.
- Work with the Sales Support team to resolve day-to-day escalated/adhoc client & sales requests.
- Attend & support industry/client trade shows and client meetings.
- Translate “voice of the customer” feedback into actionable insights.
- System Management (pricing changes, document repository, etc.).
- Perform other duties and/or special projects as assigned.
Requirements & Tech Stack
- Strong Excel & PowerPoint skills.
- Reporting capabilities.
- Up to 50% travel required.
Qualifications
- Bachelor's Degree, preference towards Business, Marketing, or Finance, OR 5+ years of related work experience.
- 2+ years’ experience in client-facing experience in Sales, Credit, Operations, or Marketing.
- Proven track record of accountability and solid follow-up skills.
- Displays high integrity and leadership.
- Effective communication, interpersonal, & organizational skills.
- Excellent cross-functional leadership.
- Demonstrated self-motivation & initiative.
- Strong attention to detail, analytical skills & financial acumen.