Inside Sales Development Associate

About the Role

The Inside Sales Development Associate is responsible for ensuring quality pipeline foundation through strategic support of positive client interface from lead generation through contract negotiation and close. This role provides material and strategy support for needs and discovery meeting preparation, proposal development, and contract negotiation and closure. The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of the organization during a period of growth and transformation. This role will support Omnicare following its sale by CVS Health.

Key Responsibilities

• Generates leads and contributes to pipeline development aligned with respective budget as measured by key performance indicators (KPI’s) within the Market-Based Sales Team.
• Prioritizes opportunities based upon profitability, customer timelines, and market segmentation.
• Tracks lead opportunities resulting from marketing campaigns, reviews and reports campaign effectiveness, and follows up on opportunities.
• Aligns overall sales strategy with market team performance to budget.
• Effectively leverages the Omnicare Value Proposition and develops initial relationships with prospects to create a viable lead.
• Ensures quality pipeline foundation by providing appropriate sales materials and strategy to support positive client interface during needs and discovery through contract negotiation and close.
• Assists Market-Based Sales Team with the preparation of proposals and presentations.
• Supports efficient contractual negotiations by leveraging the Salesforce Contract Initiation Form (CIF) process with appropriate escalations to achieve resolution.
• Consistently and effectively utilizes the customer relationship management system and available marketing and sales effectiveness tools and resources.
• Regularly contributes to the overall effectiveness of the entire market-based team through collaboration and communication with Sales Executives, Sales Support Supervisor, or other key stakeholders.
• Actively participates in pipeline reviews and discussions with direct manager and other key stakeholders.
• Regularly assesses risks and opportunities and partners to create appropriate action plans.
• Maintains an ongoing knowledge of competitive threats and shares this information to proactively maintain market leadership status.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies to foster continued growth and knowledge of the Long-Term Care industry.
• Maintains data integrity in the customer relationship management system.
• May participate in trade shows, conventions, and other industry programs, actively sourcing leads and documenting/managing all follow-up activities.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Customer relationship management system
• Salesforce Contract Initiation Form (CIF) process
• Salesforce.com (Preferred)

Qualifications

• At least 6 months of experience in customer service.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Must reside within a commutable distance of Cincinnati, OH.
• Ability to work a hybrid schedule (4 days in the Cincinnati, OH office Monday through Thursday. Work from Home on Friday).
• Ability to travel within the United States up to 10% of time.
• Strong interpersonal communication and collaboration skills. (Preferred)
• Strong analytic skills and solid business acumen. (Preferred)
• Effective time management and problem-solving skills. (Preferred)
• Proven sales education or experience with an exceptional track record of achieving results. (Preferred)
• Bachelor’s or Associate’s degree. (Preferred)
• High school diploma or GED.

Work Environment

• Anticipated Weekly Hours: 40
• Time Type: Full time

Pay Range

• $15.00 - $26.93 per hour

Benefits

• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.