Casualty Claims Specialist I

About the Role

Under general supervision, this position serves as the frontline claims professional for casualty, workers' compensation, and liability-related events. This role performs analytical intake and early-stage claim evaluation, requiring independent judgment to identify facts of loss, validate reported information, assess exposure, and initiate appropriate investigative, medical, regulatory, and resolution actions. The incumbent mitigates claim severity, litigation risk, and total cost of risk through early case handling and engagement with adverse parties.

Key Responsibilities

• Serve as the primary point of contact for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities.
• Utilize independent knowledge and experience to identify and pursue cases with early resolution potential by engaging adverse parties to reduce escalation, attorney involvement, and overall claim exposure.
• Efficiently escalate to senior team members for the extension of increased authority when cases exceed assigned financial authority levels.
• Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques.
• Ensure accurate, timely, and complete documentation of safety events regarding their effects on business units’ financial performance, the company’s overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters.
• Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation.
• Locate, preserve, and secure litigation-sensitive evidence, including collision mitigation and GPS data, onboard video data, third-party surveillance, and other necessary documentation.
• Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements.
• Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure.
• Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions.
• Utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and complex situations.
• Provide process or system feedback to assist with improvement of information capture.
• Exercise independent judgment to determine appropriate next steps based on severity, exposure, and regulatory requirements, including drug/alcohol testing coordination, medical treatment initiation, agency reporting, and escalation protocols.
• Provide holistic guidance and support to J.B. Hunt employees during and following initial event reporting.
• Assess the need for and arrange internal/external resources, such as medical treatment, mental health services, and equipment recovery.

Requirements & Tech Stack

• Communication skills
• Situational awareness
• Sound judgment
• Independent knowledge and experience
• Strong interpersonal, professional, and empathetic skills
• Emotional intelligence

Qualifications

• High School Diploma/GED
• Up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent.
• Demonstration of skills and abilities through education, certifications, military, or other experiences.
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in challenging situations.
• Ability to maintain composure under pressure.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner.
• Ability to type at an acceptable speed while talking on the phone to maintain accurate records (typically at least 40 words-per-minute).
• Ability to work with minimal direction.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Ability to process information with high levels of accuracy with attention to detail.

Preferred Qualifications

• Experience in a call center, particularly within the Insurance industry.
• Knowledge of problem reporting and escalation practices.

Shift

Wednesday - Saturday 9:00 AM - 8:00 PM

This position is not eligible for employment-based sponsorship.

Compensation factors may include skills, education, experience, geography, and other qualifications.

This position may be eligible for annual bonus and incentives.

Benefits (for full-time positions, subject to eligibility requirements)

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Human Resources