Customer Service Representative

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Smartphone-based U-Scan technology.

Qualifications

• Ability to work in an environment involving moderate risks or discomforts requiring special safety precautions.
• Ability to use protective clothing or gear such as masks, goggles, gloves or shields.
• Ability to perform tasks requiring some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.