Operations Coordinator, Life Science

USPack

Key Responsibilities

• Monitor to ensure all routes are covered, Independent Contractor (IC) check-in is complete and communicated to the customer, and that routes run on time.
• Create routes pursuant to customer requirements. Ensure IC that accepted dispatch provides delivery services, and communicate changes to the dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer-requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log-in process and EC-mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• Restructure routes as requested by the customer, to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs, as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date, as needed.
• Ensure ICs are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Requirements & Tech Stack

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Qualifications

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday - Friday

Shift Hours: 8:30 AM - 5:00 PM (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: $22.00 per hour (Dependent upon experience level.)

Travel: On occasion