Customer Service Associate
Piper Companies
Durham, NC0–2 yrs1h agovia LinkedIn
Customer Service Associate
Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. This is an onsite position.
About the Role
- Deliver exceptional customer support across multiple communication channels, ensuring a positive and seamless customer experience.
- An ideal candidate is a strong communicator with a customer-first mindset and the ability to manage multiple interactions efficiently.
Key Responsibilities
- Provide excellent customer service via phone, email, chat, and video interactions.
- Respond to customer inquiries, resolve issues, and escalate concerns as needed.
- Maintain accurate records of customer interactions and support activities.
- Collaborate with internal teams to ensure timely and effective resolutions.
- Continuously improve the customer experience through feedback and process enhancements.
Requirements & Tech Stack
- Customer service software and CRM systems proficiency.
- Strong verbal and written communication skills across multiple channels.
- Ability to multitask and manage various customer interactions.
- Strong problem-solving skills and attention to detail.
Qualifications
- BACHELOR'S DEGREE is required.
- Interest in customer service.