Customer Care Executive

About the Role

A full-time, on-site Customer Care Executive role based in New Delhi.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and messaging platforms.
• Resolve queries and provide accurate information about services.
• Maintain high standards of customer satisfaction.
• Document interactions in CRM tools.
• Follow up on pending issues to ensure timely closure.
• Coordinate with internal teams to address customer concerns.
• Support basic sales and cross-selling activities where appropriate.
• Adhere to communication and quality guidelines.
• Contribute to process improvements by sharing customer feedback.
• Participate in training sessions to stay updated on products, policies, and service standards.

Requirements & Tech Stack

• Computers, CRM systems, and common office software tools.

Qualifications

• Strong customer-facing skills: Customer Support, Customer Service, and focus on Customer Satisfaction.
• Excellent Communication abilities, both verbal and written, with clear, professional, and empathetic interaction skills.
• Basic to intermediate Sales skills, including the ability to identify customer needs and suggest suitable services.
• Prior experience in a customer care, call center, or client service environment is preferred.
• Ability to work on-site in New Delhi.
• Ability to manage time effectively and handle high call volumes or multiple queries.
• Strong problem-solving mindset, reliability, and willingness to learn and adapt.
• Minimum educational qualification: high school diploma.
• A bachelor’s degree in any discipline is an advantage.