Customer Service (Voice) 27th & 28th Oct

About the Role

• Fresher Walk-In Drive for Customer Support Executive (Voice) for HCL Tech.
• Hiring for US/UK Voice Process.

Walk-In Details

• Dates: 27th Oct 2026 & 28th Oct 2026
• Timing: 11 AM - 2 PM
• Interview Location: HCL Technologies: A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
• Nearest Metro Station: Sector 59
• Contact Person: Shivangi/Urmika
• Please don't carry laptops while coming for the interview.

Designation

• Customer Care Representative

Key Responsibilities

• Serve as a customer service executive resolving customer queries in line with client and business guidelines.
• Handle inbound calls from US/UK customers.
• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at the agent level.
• Achieve first call resolution.
• Adhere to break schedules.
• Participate in motivational activities and implement feedback from monitoring sessions.
• Update various logs such as escalation log, complaint tracker, etc.
• Ensure data security, including proprietary customer data.

Requirements & Tech Stack

• Excellent communication skills - both verbal and written.
• Professional telephone etiquette.
• Helpful, empathetic, and enthusiastic about customer service.

Qualifications

• Any Graduate/Undergraduate can apply.
• Not eligible: Regular Students, Law Graduates, B.Tech, M.Tech, BCA, and MCA.
• Fresher in US/UK Inbound calling, preferably in the Banking domain.

Work Location

• Noida
• Two Way Cabs are available.