Customer Support Associate

About the Role

This is a full-time, on-site Customer Support Associate role based in Bhopal.

Key Responsibilities

• Handle customer queries via phone, email, and chat.
• Ensure timely, accurate, and courteous responses.
• Resolve customer issues.
• Provide product and service information.
• Escalate complex cases to appropriate teams.
• Maintain detailed records of interactions in the CRM system.
• Follow standard operating procedures.
• Meet defined performance metrics.
• Contribute to continuous improvement of customer service processes.
• Collaborate with team members and supervisors to ensure consistent service quality.

Qualifications

• Strong verbal and written communication skills, with the ability to listen actively and explain information clearly.
• Customer service and problem-solving skills, including empathy, patience, and the ability to handle difficult interactions professionally.
• Basic computer proficiency, including typing skills, use of CRM or ticketing tools, and familiarity with email and chat platforms.
• Ability to follow processes, manage time effectively, and work in a fast-paced, target-driven environment.
• Prior experience in customer support, contact centers, or BPO environments is an advantage.
• Comfort working in rotational shifts, including weekends or holidays as per business requirements.
• Minimum educational qualification: high school diploma or equivalent; a bachelor’s degree is preferred.
• Professional attitude, reliability, and a willingness to learn about diverse industries and client offerings.