Customer Service Support Advisor

BT Group

About The Role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

Key Responsibilities

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Requirements & Tech Stack

Essential Skills / Experience

Desirable Skills / Experience