Assistant Account Manager

About the Role

The Assistant Account Manager is a full-time, on-site role based in Bengaluru, supporting key client accounts by coordinating daily operations, tracking service performance, and ensuring logistics activities meet agreed service levels.

Key Responsibilities

• Prepare and update reports.
• Follow up on shipments and deliveries.
• Resolve routine client queries and escalate issues when needed.
• Collaborate with internal operations, warehouse, and transport teams.
• Assist in the implementation of new processes.
• Maintain accurate documentation and account records.
• Participate in client meetings.
• Support billing and invoicing accuracy.
• Contribute to continuous improvement initiatives for assigned accounts.

Requirements & Tech Stack

• Proficiency in MS Office tools (especially Excel and PowerPoint).
• Ability to work effectively with internal systems or ERP/logistics platforms.

Qualifications

• Strong client service and relationship management skills, including clear communication, expectation management, and prompt response to inquiries.
• Solid organizational and coordination skills, with attention to detail in documentation, reporting, and follow-up on operational tasks.
• Basic analytical and problem-solving skills, with comfort using data in spreadsheets or reports to track performance and identify issues.
• Good written and verbal communication skills in English.
• Knowledge of local languages in Bengaluru is an advantage.
• Relevant experience or internship exposure in logistics, supply chain, operations, or account coordination is beneficial.
• A diploma or bachelor’s degree in business, commerce, logistics, supply chain, or a related field is preferred.
• Collaborative mindset.
• Willingness to learn.
• Ability to work on-site in a fast-paced environment.