Associate

About the Role

• As part of the B2B onboarding team, you will be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators.
• Ensure B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Key Responsibilities

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.
• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills & Qualifications

• Customer-centric attitude.
• Excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over the phone, email, and messages.
• Focused approach to problem-solving.
• Strong background in networking.
• Fantastic communication and writing skills - both verbal and written.