Department Coordinator

DH Pace Company, Inc.

Key Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Requirements & Tech Stack

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Excellent communication skills and focused on customer service
• Good time management skills
• Organized
• Ability to multi-task
• Represent the company in a professional manner

Qualifications

• Experience dispatching or scheduling is of interest.