Asset Management Operations Analyst

About the Role

The Asset Management Operations Analyst is a key member of the GSE Asset Management team. This role provides support to the team and offers foundational understanding of Servicing and Asset Management group activities. The individual will also provide direct support for critical functions of the GSE Asset Management team, including Inspections, Operating Statement Analyses, and Transaction Support.

Key Responsibilities

• Assist with inspection scheduling and related communications with staff, vendors, and borrowers.
• Coordinate, record, and review annual property inspections.
• Save inspection-related email communications to Salesforce.
• Update portfolio database, including reviewing narratives for Operations & Maintenance Plans and property descriptions.
• Reach out to borrowers and property representatives to update loan and property contacts.
• Accompany teammates on property inspections as needed.
• Collect annual and quarterly financial reports from borrowers. Save received documents in appropriate Box folders. Interact with borrowers regarding questions and follow up with non-responsive borrowers.
• Assist in the creation of routine and ad hoc portfolio reports.
• Review Borrower requests for Replacement Reserves disbursement for compliance with loan documents.
• Utilize the accounting system to confirm wiring instructions and enact disbursements from escrow.
• Complete additional asset management functions as needed.
• Communicate and problem-solve daily with teammates, vendors, and other stakeholders.
• Perform other duties as assigned.
• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Requirements & Tech Stack

• Salesforce
• Box
• Accounting system

Qualifications

• Bachelor's degree in economics, business, finance, or a related field or equivalent experience strongly preferred.
• Previous work experience in a corporate setting, working on special projects requiring analytical, administrative, technical, and interpersonal skills preferred (Servicing or commercial real estate finance is a plus).
• Strong business sense and ability to prioritize work, find solutions, and manage deadlines.
• Excellent organizational skills, attention to detail, judgment, flexibility, and dependability.
• Strong written and verbal communication skills.
• Ability to work as part of a team and provide a strong individual contribution.
• Excellent computer skills with ability to create and utilize spreadsheets.
• Ability to show ownership of work, take on challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
• Ability to travel and operate a motor vehicle.