Administrative Assistant, Full-Time

About the Role

The Administrative Assistant is responsible for client reception, entering schedules, general office support, and clerical functions. This is an entry-level healthcare administration role with potential for growth within a fast-moving organization that helps children.

Key Responsibilities

• Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
• Communicate professionally and confidently with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concerns.
• Proactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care.
• Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries.
• Maintain and update daily client schedules in ABA Connect.
• Ensure all team members are informed of schedule modifications and have the information needed to provide consistent client services.
• Monitor team communication and identify issues requiring leadership support.
• Partner closely with the Director of Operations (DOO) to execute scheduling plans.
• Help coordinate cancellations, additional hours, and schedule changes.
• Follow up with families regarding P2P checks and payments.
• Help coordinate check collection and reissued payments when needed.
• Support day-to-day administrative needs of the center.

Requirements & Tech Stack

• High school diploma/GED required.
• Administrative, healthcare, education, customer service, or ABA experience preferred.
• Organized, dependable, and detail-oriented.
• Warm, professional, and confident communicator.
• Comfortable speaking with families and employees.
• Able to manage multiple priorities in a fast-paced environment.
• Strong computer skills and willingness to learn new systems.
• Required availability: Monday - Friday, 9:00 AM - 5:00 PM; potential Saturdays, 9:00 AM - 3:00 PM.
• Final compensation determined by experience, training, and education.