Borrower in Custody (BIC) Program Analyst

About the Role

Manage end-to-end delivery for large-scale transformation programs or portfolios of programs.

Key Responsibilities

• Support end-to-end delivery against large-scale transformation programs or portfolios of programs.
• Create and administer central tracking of program stakeholders, scope, timing, resource requirements, and deliverables.
• Leverage standardized templates and communication channels to monitor delivery against program milestones.
• Act as a central coordinator of the transformation office and facilitate the execution of program deliverables.
• Liaise with subject matter experts throughout the organization to contribute as required.
• Monitor delivery throughout the life of the program and prepare regular status reports for program management.
• Highlight potential risks in terms of under-delivery, missed deadlines, and/or budget overruns.
• Seek out opportunities to raise your profile with business stakeholders across the enterprise through timely and high-quality support of transformation program deliverables.
• Act as a liaison between program work-streams to promote coordination and awareness of over-arching transformation objectives.
• Prepare impact assessments of transformation program outcomes to socialize the target end state with relevant process owners.
• Collect and summarize process owner feedback to inform refinements to target outcomes as necessary.
• Establish relationships with internal subject matter experts to facilitate involvement and contributions to program delivery.
• Align with transformation teams in other regions or disciplines to share best practices and collaborate on cross-divisional or cross-regional initiatives as appropriate.
• Engage stakeholders across multiple business divisions to ensure alignment and participation and agree on target end state and ownership.
• Monitor delivery throughout the life of the transformation effort and assess outcomes to ensure completeness and sustainability.

Requirements & Tech Stack

• Organizational Skills
• Communication Skills
• Six Sigma, lean, and/or agile techniques

Qualifications

• Demonstrate an awareness of business stakeholder requirements and organizational context through comprehensive support of transformation deliverables.
• Leverage excellent organizational skills to centrally track and report program delivery on a continuous basis and update program managers and work-stream leads on program status.
• Employ communication skills to engage effectively with transformation program stakeholders including work-stream leads, business contacts, process owners, and infrastructure partners.
• Regularly canvas business stakeholders and subject matter experts for input on program deliverables.
• Summarize feedback and highlight key takeaways for management review.
• Recommended years of experience: 0
• Hybrid workforce model: Employees work from home and from an SMBC office.
• Employees must live within a reasonable commuting distance of their office location.