Medical Assistant, Primary

About the Role

Department: Clinical Office - Primary Care

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Location: 810 Bestgate Rd 3rd Floor, Annapolis, Maryland 21401

The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, assisting providers with patient exams, and telephone and clerical support. This position may float to other sites/locations within the system.

Key Responsibilities

• Contributes to departmental goals and objectives, adhering to policies, procedures, quality, and safety standards. Complies with governmental regulations and accreditation standards.
• Assists providers with patient preparation for examinations, minor office procedures, and patient examination and education. Supports clinical care team members, manages patient flow, and provides clerical support.
• Participates in daily team huddles to prepare for scheduled patient visits. Screens patients for preventative care needs, support barriers, safety concerns, and fall risk. Conducts surveillance for transitions of care, urgent/emergent care, or follow-up tasks.
• Conducts motivational interviews, including patient screening and coaching on disease management, ability, motivation to change, learning needs, and community outreach. Identifies potential behavioral health needs using screening tools and notifies the provider.
• Reports actual and potential problems concerning patients, families, and associates using established reporting protocols. Participates in performance improvement initiatives.
• Ensures compliance with regulatory, accreditation, and quality/safety standards by maintaining logs, checking medication supplies, and maintaining emergency equipment.
• Participates in population management activities, engaging patients in self-management support, care/health goal setting, pre-visit planning, and capturing information for healthcare improvement.
• Performs selected patient and laboratory testing, including Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, and vision and hearing testing. Removes sutures/staples after provider examination and documentation.
• Documents clinically related activities accurately in the EMR (Electronic Medical Record). Performs required patient follow-up for pap smears, Pb levels, HIV, mammograms, and STDs. Collects and processes specimens, completes requisitions, and documents in logbooks.
• Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities, including light cleaning and equipment cleaning. Updates records of scheduled equipment maintenance and manages drug and medical supply inventories.
• Provides telephone screening services to gather information, determine appropriate disposition, and document per established protocols.
• Under onsite provider supervision, may insert intravenous catheters for physician-initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision, may insert, remove, and monitor urinary catheters. Prepares and administers oral drugs and injections (intradermal, subcutaneous, and intramuscular). May perform phlebotomy.
• Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests. Contacts insurance companies for pre-authorizations for patient medications and specialty referrals.
• Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites.
• Attends scheduled meetings, including staff meetings and training classes for safety, infection control, OSHA, CLIA, and BLS.
• Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, objectives, and patient care philosophy.

Requirements & Tech Stack

• EMR (Electronic Medical Record)
• OSHA
• CLIA
• BLS (Basic Life Support)

Qualifications

• Education:
• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program preferred.
• Experience:
• Less than 1 year (6 months) experience working in an ambulatory care medical office or equivalent required.
• Externship in a medical or ambulatory health setting strongly preferred.
• Completed externship program at MedStar Health may be substituted for the 6 months of experience in an ambulatory care medical office.
• For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required, OR Bachelor's degree in exercise physiology/science or related major, OR successful completion of a cardiac technician course, preferred.
• Prior experience as a medical assistant preferred.
• Licenses and Certifications:
• Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required, or
• Registered Medical Assistant (RMA)-American Medical Technologists or equivalent within 1 Year required.
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
• Additional unit/specialty certifications may vary by department or business unit.
• Knowledge, Skills, And Abilities:
• Clinical competency as verified within a 90-day orientation period and annually thereafter.
• Excellent customer service/patient interaction skills.
• Basic computer skills preferred.

Hiring Range: USD $19.55 - USD $34.25 / Hr.