Room Attendant I

Key Responsibilities

• Cleaning and sanitation of guest rooms.
• In-room cleaning, including dusting surfaces and furniture.
• Replenishing guestroom and bath supplies.
• Cleaning and sanitizing bathrooms, including mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Removing dirty terry and replacing with clean terry according to layout.
• Making beds by removing dirty linen and replacing with clean linen.
• Realigning furniture to the floor plan.
• Cleaning closets and door tracks on check-out rooms, removing dust and debris.
• Ensuring correct amount and placement of hangers, extra blanket/pillow, laundry bags/slips, and luggage rack.
• Inspecting the condition of bathrobes, linen, terry, pillows, and blankets; replacing soiled/damaged ones.
• Delivering and retrieving items on loan to guests (e.g., iron and ironing boards).
• Ensuring security of guest rooms and privacy of guests.
• Anticipating guest needs, responding promptly, acknowledging guests, and resolving guest complaints to ensure guest satisfaction.
• Maintaining positive guest relations.
• Responding to guest inquiries accurately by being familiar with all hotel services/features and local attractions/activities.
• Monitoring and maintaining the cleanliness, sanitation, and organization of assigned work areas.
• Attending to guest calls, requests, and complaints in the assigned area.
• Following standard operating procedures.
• Achieving and exceeding the guest satisfaction score.
• Updating the status of rooms cleaned on the assignment sheet.
• Returning and restocking the cart at the end of the shift.
• Adhering to uniform and grooming standards.
• Maintaining confidentiality and security of all guests and general hotel information.
• Complying with the hotel Lost and Found policy.

Requirements & Tech Stack

• Must be detail-oriented.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Qualifications

• High School Diploma is preferred but not required.
• Prior hotel/lodging experience is preferred but not required (level I).
• Candidate must speak, write, and/or understand English preferred but not required.