Network Operations Center Analyst I (Onsite Role)

About the Role

This is an onsite role in Springfield, MO. Remote work is not an option.

Key Responsibilities

• Monitor and identify problems, variances, and needs within given guidelines and report them appropriately.
• Collect, analyze, and interpret data, and summarize findings.
• Test and evaluate the operation of equipment or process conditions applying established procedures.
• Undertake preparatory checks or maintenance.
• Report and repair faults, and escalate when necessary.
• Analyze and recommend improvements.
• Perform preventive maintenance, adjustments, or repairs.
• Contribute to reviewing existing operations and support the generation of new ideas for continuous improvements.
• Provide operational support by performing prescribed continuous integration activities (sharing, testing and building) using existing systems and protocols.
• Respond to queries from internal or external customers or suppliers, providing information or referring more complex issues.
• Resolve operational issues and questions to support others in delivering their duties.
• Provide initial fault isolation and support in proposing resolutions for approval by senior colleagues.
• Support the performance of routine website/applications software tests.
• Answer user emails to monitor, diagnose, and correct performance issues.
• Perform basic tasks related to root cause analysis, including data entry, record keeping, and basic issue investigation.
• Implement disaster recovery and contingency plans to protect company data.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure.
• Monitor and identify software defects and suggest corrections for approval by senior colleagues.
• Develop own capabilities through assessment, development planning, formal and informal training, and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices.
• Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing.
• Provide after-hours operational support, including participation in an on-call rotation, as required.

Requirements & Tech Stack

• Monitors computer networks.
• Employs a systematic process for solving technical issues.
• Determines and analyzes trends from collected data to assist in compiling reports for decision-making.
• Uses Internet Protocol (IP) addresses for packet communications.
• Understands business context, needs, rules, architecture, organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Sets up and maintains operating systems.
• Manages and administers Wide Area Networks (WANs).
• Manages and administers Local Area Networks (LANs).
• Installs, sets up, configures, and manages software and environments.
• Expresses ideas, requests action, formulates plans and policies through clear and effective verbal communication.
• Designs, executes, and reports on systems/service tests.
• Assesses facts and circumstances to make appropriate adjustments to thinking and work habits.
• Reviews and evaluates recommendations and requirements to develop appropriate plans.
• Demonstrates a change mindset, plans, executes, and monitors activities during times of change while maintaining performance.
• Identifies, defines, unifies, and coordinates processes and activities to integrate project management into a cohesive plan.

Qualifications

• Associate's Degree or equivalent technical training/certification.
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months).
• Managerial Experience: Very limited (0 to 3 months).