(INSTORE) Teller/Branch Service Specialist

About the Role

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. OnPoint is the largest community owned credit union in Oregon and is growing.

Job Summary

As a Teller, you are the welcoming face to our members and non-members alike. You will help members meet their financial goals by handling routine financial transactions and informing members of other products and services that will meet their financial needs.

Key Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Process and accurately document all teller transactions according to established procedure.
• Understand and determine acceptability of negotiable items and member identification.
• Identify and address members’ questions and concerns to offer solutions.
• Proactively engage member questions to uncover needs and cross-sell products and services, referring to appropriate staff members or opening product/service as appropriate.
• Assist with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keep informed on up-to-date financial services and tools offered by the Credit Union and educate members of new services and tools available to them.
• Maintain cash drawer and balances within guidelines established by the Credit Union.
• Actively work to meet or exceed product and service cross-sale goals.
• Perform any additional duties as required by the Management Team.

Requirements & Tech Stack

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals.
• Proficient in counting cash, arithmetic, ten-key calculator, and basic computer skills.
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization, and self-management skills.
• Ability to comprehend and adhere to compliance requirements.

Physical Requirements

• Able to assist or lift 50-pound bags of coin.
• Stands for extended periods of time as required (up to four hours at a time).
• Demonstrates a sense of urgency when assisting members.

Qualifications

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Additional Information

• Starting Pay: $22.00 per hour.
• This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
• Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be required to work a combination of hours throughout the workweek M-Sat.