IT Support Engineer, MSP

About the Role

A growing New York City-based Managed Service Provider is looking for a Client Services Technician I to join its technical team. The company provides high-touch IT support, cybersecurity, cloud infrastructure, and emerging AI solutions to organizations where uptime, security, and compliance are critical, including hedge funds, private equity firms, RIAs, law firms, and other professional services organizations. This is an excellent opportunity for someone early in their IT career who wants to get into a strong MSP environment, receive structured training and mentorship, and build experience supporting sophisticated client environments. The company is not looking for a finished engineer. Technical fundamentals matter, but personality, professionalism, communication, and willingness to learn are equally important. They want someone who can eventually walk into a demanding client environment, represent the company professionally, communicate confidently with executives and end users, and provide a high level of customer service.

Key Responsibilities

• Provide onsite and remote technical support for New Jersey clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, and common end-user issues
• Assist with basic Microsoft 365 administration
• Troubleshoot basic networking and connectivity issues
• Prepare for and execute scheduled onsite client appointments
• Communicate directly with users and keep them informed throughout the troubleshooting process
• Recognize issues outside the scope of an onsite appointment and coordinate with the remote support team for proper escalation
• Own assigned tickets and ensure issues are handled according to established support procedures
• Maintain detailed ticket notes and update internal technical documentation
• Work alongside more experienced engineers and receive structured training and mentorship

Requirements & Tech Stack

• Microsoft 365 administration experience
• Strong Windows troubleshooting fundamentals
• Basic understanding of networking concepts and troubleshooting
• MSP experience is preferred but not required

Qualifications

• 0–3 years of professional IT experience
• Associate’s degree, bachelor’s degree, or relevant technical experience; a college degree is preferred but not required
• Strong written and verbal communication skills
• Comfortable working directly with clients and explaining technical issues to non-technical users
• Polished, professional, and confident client-facing presence
• Eager to learn, coachable, and receptive to mentorship
• Comfortable working onsite at New Jersey client locations

Compensation & Benefits

• $50K–$65K base salary
• Generous PTO
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) contribution
• Structured technical training and mentorship
• Exposure to a wide variety of technologies and client environments
• Opportunity for continued technical and professional advancement