Customer Service Representative
R1 RCM
Carmel, INFresher46m agovia LinkedIn
About the Role
R1 RCM is seeking a Customer Service Representative - Patient Registration. This role is a fantastic launchpad for a growing healthcare career, even if you've never worked in the field before. You will be the first friendly face patients meet when they check into the hospital.
- Location: Ascension St. Vincent Carmel
- Shift: Mon/Thur/Friday 7:00 AM - 7:30 PM (rotating weekends and holidays)
- Base Pay Range: $16.12 - $23.21 per hour
Key Responsibilities
- Help patients navigate the registration process.
- Answer questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Build trust with patients during moments when they may be scared, confused, or overwhelmed.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate diverse insurance plans and coverage details (with training!).
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
- Be on your feet, thinking fast, and making a real impact.
Requirements & Tech Stack
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Proficiency with multiple computer systems is required.
Qualifications
- Compassionate communicator.
- Quick learner.
- Thrives in a dynamic environment.
- Medical or healthcare experience is preferred but not required.