Customer Service Representative

Lewisburg Container

About the Role

As a Customer Service Representative for Pratt Industries – Houston, you will be the primary point of contact for our customers, responsible for taking and processing orders, and addressing all inquiries and complaints. You'll play a crucial role in ensuring customer satisfaction by accurately managing orders, maintaining customer records, and coordinating with various internal departments to fulfill customer needs and support sales efforts.

Key Responsibilities

• Take customer orders directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing accurately and efficiently.
• Handle customer complaints and questions, following up with appropriate internal personnel as required.
• Maintain comprehensive customer files.
• Process new items and new purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Fax order confirmations to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed.
• Analyze monthly usages and re-stocking needs per customer.
• Comply with all company policies and procedures.
• Additional duties as assigned by management.

Requirements & Tech Stack

• Computer data-entry experience (preferred)
• Corrugated box industry (preferred)
• Manufacturing environment (preferred)
• ISO and QS quality standards understanding
• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes

Qualifications

• Education: High school diploma or GED.
• Language Skills:
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rates, ratios, and percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Ability to solve a variety of problems and deal with situations where only limited information or standardization exists.
• Physical Demands:
• Regularly required to walk, talk, hear, stand, and sit.
• Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work Environment:
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.
• The noise level in the work environment is usually loud.